Wipro Recruitment 2026: Process Associate Voice Job in Kolkata

If you are looking for a stable job opportunity in the customer service domain with a reputed multinational company, this opening from Wipro is worth checking. Wipro is hiring Process Associates in Kolkata for its US Healthcare business. This role is suitable for graduates and candidates with service industry experience who are comfortable with voice-based processes and US shifts.

About the Company

Wipro is a leading global technology services and consulting organization with operations across multiple countries. The company provides IT services, business process services, consulting and digital transformation solutions to clients worldwide.

Wipro is known for its strong work culture, employee-friendly policies and long-term career opportunities. It offers structured training, inclusive workplace practices and continuous learning programs to help employees grow professionally.

Job Overview

The Process Associate role at Wipro is part of the US Healthcare business, supporting the Molina provider process. This is a voice-based customer service role where associates handle inbound calls and emails from clients, resolve queries and ensure high-quality service delivery.

The role is based in Kolkata and requires candidates to work in US shifts. It is suitable for entry-level candidates as well as those with prior experience in the service or call center industry.

Job Details

Details	Information
Company Name	Wipro
Job Role	Process Associate
Qualification	Graduate / HSC
Experience	6 months+ preferred (Freshers can apply)
Location	Kolkata, West Bengal
Domain	Customer Service (US Healthcare)
Category	Voice Process
Employment Type	Full-Time
Shift	US Shifts
Salary	Industry Standard

Roles and Responsibilities

As a Process Associate, your key responsibilities will include:

Handling inbound calls and emails from clients in a professional manner
Resolving customer queries by following defined processes and SLAs
Documenting client information, issues and resolutions accurately
Updating availability and work status in internal systems
Recording, tracking and closing service requests
Using internal knowledge bases to provide effective solutions
Escalating critical or unresolved issues to team leaders
Ensuring compliance with service agreements and quality standards
Providing clear product information before and after interactions
Maintaining call logs and identifying common issue trends

This role focuses on delivering excellent customer experience and operational efficiency.

Skills Required

Candidates applying for this role should have the following skills:

Good English communication skills with voice clarity and neutral accent
Customer service orientation and polite professional behavior
Basic computer knowledge and keyboard navigation skills
Good listening and speaking ability
Attention to detail and documentation accuracy
Willingness to work in rotational and US shifts
Ability to learn quickly and adapt to processes
Sales and persuasion skills are an added advantage

Experience in a call center or service industry will be beneficial.

Eligibility Criteria

To be eligible for Wipro Process Associate recruitment, candidates must meet the following criteria:

Graduate or HSC qualification
Experience in the service industry is desirable
Minimum 6 months of experience preferred (freshers may be considered)
Willingness to work in voice-based US shift processes
Readiness to work from the Kolkata location

Final eligibility will be verified during the interview process.

Salary and Benefits

Wipro offers salary packages as per industry standards for voice process roles. In addition to fixed pay, employees may receive benefits such as health insurance, paid leaves, learning programs and internal growth opportunities.

Exact salary details and benefits will be discussed during the interview or offer stage.

Interview Process

The selection process generally includes:

Online application through the Wipro careers portal
Resume screening
Voice and communication assessment
Interview focusing on customer service and process understanding
Client-mandated checks such as reference and stability verification
Final HR discussion and offer

Preparing for communication and customer-handling scenarios will be helpful.

How to Apply

Candidates must apply through the official Wipro careers website only. Follow the steps below:

Visit the Wipro Careers portal.
Search for “Process Associate – Kolkata”.
Review the job description carefully.
Click on Apply Now and submit your updated resume.

You can also apply directly using the official link below.

👉 Apply on Official Wipro Careers Website

Before You Apply

Before applying, keep these tips in mind:

Practice English communication and voice clarity
Prepare for basic customer service interview questions
Be ready to work in US shifts
Update your resume with relevant service or call center experience
Apply only through official channels and avoid fraudulent offers

Good preparation improves your chances of selection.

Also Apply For: Capgemini Recruitment 2026: Contact Support Group (CSG)

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Conclusion

Wipro Recruitment 2026 for the Process Associate role in Kolkata is a good opportunity for candidates seeking a stable career in the customer service and BPO domain. With structured processes, training support and the brand value of Wipro, this role can be a strong starting point or career move. Bookmark this page and explore related non-IT job openings on TechyForever.Disclaimer: TechyForever only shares job information for reference. Always apply through the official company website. We do not conduct recruitment or charge any fees.