Capgemini Hiring CSG Contact Support Group Jobs for 2025 Graduates in Noida

If you are a 2025 graduate looking to start your career with a global IT services company, this opportunity from Capgemini is worth exploring. Capgemini is hiring fresh graduates for its Contact Support Group (CSG) under the Cloud and Infrastructure Services division in Noida. This role is ideal for candidates who have strong communication skills, customer-handling ability and an interest in IT support and operations.

About the Company

Capgemini is a global leader in consulting, technology services and digital transformation. With a presence in multiple countries and a diverse client base, Capgemini supports organizations across industries such as banking, healthcare, telecom and technology.

The company is known for its strong focus on learning, inclusion and early-career talent development. Capgemini regularly conducts fresher hiring programs to train graduates and prepare them for long-term careers in IT and digital services.

Job Overview

Capgemini is hiring for the Contact Support Group (CSG) – IT Enablers role for 2025 graduates. CSG acts as the first line of defense for managing IT infrastructure incidents and service requests for Capgemini’s global clients.

In this role, you will provide first-level technical and customer support using multiple channels such as voice, email, chat and AI-based tools. The position requires flexibility to work in a 24/7 rotational shift environment and openness to relocation based on project needs.

Job Details

Details	Information
Company Name	Capgemini
Job Role	Contact Support Group (CSG) – IT Enablers
Qualification	Any 3-year Diploma / Graduation
Eligible Batch	2025
Experience	Freshers
Location	Noida
Employment Type	Full-Time
Salary	₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive)
Shift	24/7 Rotational
Application Deadline	10 January 2026

Roles and Responsibilities

As part of the Contact Support Group, your responsibilities may include:

Providing customer support and technical troubleshooting through voice, email, chat and digital channels
Managing IT service tickets including logging, categorization, prioritization and status tracking
Resolving customer issues through first-contact resolution wherever possible
Using ticket data and basic analytics to improve service quality
Handling customer interactions professionally from greeting to call closure
Supporting customers across industries such as telecom, finance, healthcare and technology
Troubleshooting issues like internet connectivity, password resets and profile-related problems
Maintaining and using knowledge base articles for faster resolution
Working with AI tools and bots to enhance customer experience

This role focuses on service quality, empathy and structured problem resolution.

Skills Required

Candidates applying for this role should have the following skills:

Excellent communication skills in English (verbal and written)
Strong interpersonal and customer-handling skills
Basic computing and IT knowledge
Ability to multitask across support channels
Problem-solving and listening skills
Willingness to work under pressure
Flexibility to work in rotational shifts and night shifts

A positive attitude and customer-first mindset are essential.

Eligibility Criteria

To be eligible for Capgemini Recruitment 2026, candidates must meet the following criteria:

Completed any 3-year diploma or graduation in 2025
Must have an active DigiLocker account
Mobile number should be linked with Aadhaar
Willing to work in a 24/7 shift environment
Open to PAN India relocation based on business needs
Indian citizens only

As part of diversity and inclusion initiatives, female candidates are strongly encouraged to apply.

Salary and Benefits

Capgemini offers a competitive entry-level compensation package for this role:

CTC: ₹3.25 LPA
- ₹3,00,000 fixed salary
- ₹25,000 one-time incentive

Employees also gain access to structured training, global exposure, internal mobility opportunities and a supportive work culture focused on learning and growth.

Interview Process

The selection process is conducted in virtual mode and generally includes:

Registration and application through the Superset platform
Online assessment
Interview rounds focusing on communication and customer-handling skills
Final selection and onboarding

Only shortlisted candidates will be contacted for the assessment and interview process.

How to Apply

This hiring drive is managed through the Superset platform. Follow the steps below to apply:

Visit the Superset registration page.
Sign up using your personal email ID.
Complete your profile with accurate academic and personal details.
Search for “Capgemini Contact Support Group (CSG)”.
Apply for the job profile and submit your application.

You can also apply directly using the official link below.

👉 Apply on Official Capgemini Hiring Platform (Superset)

Before You Apply

Before applying, keep these points in mind:

Ensure your DigiLocker and Aadhaar-linked mobile number are active
Prepare for communication-based assessments and interviews
Arrange a stable internet connection and device for online selection rounds
Use only official platforms and never pay for job offers
Apply early to avoid missing the deadline

Being prepared improves your chances of selection.

Also Apply For: Amazon Recruitment 2026: Transportation Representative (Virtual)

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Conclusion

Capgemini Recruitment 2026 for the Contact Support Group (CSG) role is a solid opportunity for 2025 graduates to start their careers with a global IT services company. With structured training, stable compensation and exposure to international clients, this role can be a strong foundation for long-term growth in IT and operations. Bookmark this page and explore more fresher job opportunities on TechyForever.

Disclaimer: TechyForever only shares job information for reference. Always apply through official platforms such as Superset or the Capgemini careers portal. We do not conduct recruitment or charge any fees.