Genpact Recruitment 2026: Business Analyst (Real Time Analyst) Job in Bangalore

If you are looking to build a career where analytics, operations and real-time decision-making come together, this Genpact hiring opportunity is worth your attention. Genpact is hiring Business Analysts for its Real Time Analyst role, offering exposure to global operations, advanced analytics tools and large-scale business environments. This role is ideal for graduates who enjoy working with data, optimizing performance and supporting mission-critical operations.

About the Company

Genpact is a global advanced technology services and solutions company that helps leading enterprises transform their businesses through data, technology and AI. With a workforce of over 140,000 professionals worldwide, Genpact partners with organizations across industries such as banking, financial services, insurance, healthcare and manufacturing.

Known for its strong focus on innovation, operational excellence and continuous learning, Genpact provides employees with opportunities to work on real-world business challenges while building long-term, meaningful careers.

Job Overview

The Business Analyst role at Genpact is aligned to the Real Time Analyst function, supporting U.S.-based call centre operations. In this role, you will monitor live operational performance, ensure service levels are met and make real-time staffing and process adjustments.

You will work closely with workforce management and operations teams, using industry tools to analyze performance metrics, manage incidents and maintain smooth day-to-day operations. This is a full-time role suitable for candidates who are comfortable working in fast-paced environments and handling real-time data.

Job Details

Details	Information
Company Name	Genpact
Job Role	Business Analyst (Real Time Analyst)
Qualification	Bachelor’s Degree
Experience	Freshers / Early Career (as per role alignment)
Location	India (Bangalore primary)
Employment Type	Full-Time
Work Mode	Work from Office
Salary	Industry Standard

Roles and Responsibilities

As a Business Analyst – Real Time Analyst, your responsibilities may include:

Monitoring call centre performance in real time using tools like Amazon Connect and Verint
Tracking key metrics such as service levels, adherence, occupancy, call volume and AHT
Making immediate staffing adjustments to address overstaffing or understaffing situations
Responding to alerts related to service level risks or agent availability
Supporting performance optimization through real-time analysis and proactive actions
Escalating incidents or system issues to supervisors and managers when required
Monitoring agent schedule adherence and taking corrective actions when needed
Coordinating with U.S.-based operations teams to share real-time performance insights
Preparing real-time reports and updates for leadership and WFM teams
Suggesting process improvements based on data-driven insights

This role requires accuracy, quick decision-making and strong coordination skills.

Skills Required

Candidates applying for this role should have the following skills:

Strong analytical and problem-solving skills
Ability to work with real-time data and performance metrics
Good communication skills for working with global teams
Attention to detail in tracking adherence and service levels
Time management skills to handle multiple live tasks
Quick decision-making ability in high-pressure situations
Proficiency in Microsoft Excel and Office tools

Familiarity with workforce management or call centre tools is an added advantage.

Eligibility Criteria

To be eligible for Genpact Recruitment 2026, candidates should meet the following criteria:

Bachelor’s degree in any discipline or related field
Basic understanding of operations, analytics or performance monitoring
Willingness to work in a fast-paced, real-time operations environment
Ability to collaborate with cross-functional and international teams

Specific experience requirements may vary based on the final role level.

Salary and Benefits

Genpact has not publicly disclosed the exact salary for this role. Compensation is offered as per industry standards and depends on skills, experience and role alignment.

In addition to salary, employees receive benefits such as health insurance, paid leaves, learning and certification opportunities, performance-based recognition and long-term career growth within Genpact’s global ecosystem.

Interview Process

The selection process typically includes:

Online application through the official Genpact careers portal
Resume shortlisting by the recruitment team
Interview rounds focusing on analytical thinking, communication and role understanding
Final HR discussion and offer

Candidates should be prepared to discuss data handling, real-time decision-making and coordination scenarios.

How to Apply

Candidates must apply only through the official Genpact careers website.

Manual search method:

Visit the Genpact careers portal.
In the job search bar, enter “Business Analyst” or Job Code: BFS046953.
Select the relevant location and open the job description.
Review all details carefully.
Click on Apply and submit your application after logging in.

You can also apply directly using the official link below.

👉 Apply on Official Genpact Careers Website

Before You Apply

Before applying, keep these tips in mind:

Update your resume with analytical or operations-related experience
Highlight any exposure to data analysis, reporting or real-time monitoring
Be ready to explain how you handle pressure and quick decisions
Brush up on Excel and basic performance metrics
Research Genpact’s culture and business focus

Good preparation can significantly improve your interview performance.

Also Apply For

Management Trainee at Genpact 2025\

Genpact Recruitment 2025: Process Associate – Voice

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Conclusion

Genpact Recruitment 2026 for the Business Analyst (Real Time Analyst) role is a strong opportunity for candidates who want to work at the intersection of analytics, operations and real-time decision-making. With global exposure, structured learning and career growth, this role can be a solid step toward a successful analytics or operations career. Bookmark this page and explore more Genpact and business analyst job openings on TechyForever.

Disclaimer: TechyForever only shares job information for reference. Always apply through the official Genpact careers website. We do not conduct recruitment or charge any fees.