Genpact Recruitment 2025: Process Associate Voice Job for Freshers

If you are a fresher or early-career graduate looking to start your professional journey with a globally recognized company, this Genpact hiring opportunity is worth checking. Genpact is hiring Process Associates for Voice roles, offering a stable career path, structured training, and exposure to global business operations. This role is ideal for candidates with strong communication skills who want to build experience in customer operations and business process management.

About the Company

Genpact is a global advanced technology services and solutions company that works with leading enterprises across industries. The company combines deep business knowledge, operational excellence, and digital innovation to help organizations transform and stay competitive in a rapidly changing world.

With a strong focus on AI, data, and digital solutions, Genpact supports global clients through scalable and intelligent operations. The organization is known for its people-centric culture, continuous learning opportunities, and clear career growth paths, especially for fresh graduates entering the BPM and services domain.

Job Overview

The Process Associate – Voice role at Genpact is part of the contact center and customer operations function. In this role, you will interact with customers through inbound and outbound calls, support payment-related queries, and help resolve disputes in a professional manner.

This is a full-time role suited for freshers and candidates with limited experience who are comfortable working in a voice-based environment. The position focuses on delivering quality customer service while meeting defined process and team goals.

Job Details

Details	Information
Company Name	Genpact
Job Role	Process Associate – Voice
Job Code	BFS047548
Qualification	Any Graduate
Experience	Freshers & Experienced
Location	India (as per business requirement)
Employment Type	Full-Time
Industry	BPM / Operations
Salary	Industry Standard

Roles and Responsibilities

Candidates selected for the Process Associate – Voice role will be responsible for:

Handling inbound and outbound customer calls in a blended environment
Collecting pending or delinquent payments from customers over calls
Explaining account details, statements, and payment options clearly
Supporting customers with dispute resolution and payment-related queries
Negotiating suitable payment plans based on customer requirements
Delivering consistent and high-quality customer service
Maintaining accurate records and updating customer information
Working towards team goals and overall process success
Participating in training sessions and upskilling programs

This role requires patience, professionalism, and a customer-focused mindset.

Skills Required

To succeed in this Genpact hiring role, candidates should have:

Excellent English communication skills, both verbal and written
Customer handling ability with a polite and professional approach
Negotiation and persuasion skills for payment discussions
Basic analytical and accounting understanding
Problem-solving mindset for handling customer issues
Teamwork and collaboration skills
Willingness to learn new tools and processes

Prior experience in collections or contact center roles is an advantage but not mandatory.

Eligibility Criteria

Candidates must meet the following eligibility requirements:

Graduation in any discipline from a recognized university
Freshers are eligible to apply
Candidates with prior experience in collections or voice processes are preferred
Strong English communication skills are mandatory
Willingness to work in a fast-paced contact center environment

Exact shift and location details will be shared during the interview process.

Salary and Benefits

Genpact offers competitive compensation aligned with industry standards for Process Associate roles. While the exact salary is not publicly disclosed, it typically depends on experience, communication skills, and interview performance.

Employees also benefit from structured training, learning platforms, health and wellness benefits, internal mobility opportunities, and exposure to global clients and processes.

Interview Process

The selection process for this role generally includes:

Online application through the official Genpact careers portal
Resume shortlisting
HR or initial screening interview
Communication or voice assessment
Operations or process interview
Final HR discussion and offer

Candidates should prepare for customer interaction scenarios and basic collections-related questions.

How to Apply

Candidates must apply through the official Genpact careers website only. Follow the steps below:

Visit the Genpact careers portal.
In the search bar, enter “Process Associate – Voice” or use the Job Code: BFS047548.
Review the job description and eligibility details carefully.
Register or log in to your Genpact account.
Upload your updated resume and submit the application.

You can also apply directly using the official link below.

👉 Apply on Official Genpact Careers Website

Before You Apply

Before applying, keep these preparation tips in mind:

Improve spoken English and customer communication skills
Practice basic negotiation and problem-solving scenarios
Update your resume with clear education and skill details
Be honest about your experience and willingness to learn
Apply only through official channels and avoid third-party agents

Good preparation increases your chances of selection.

Also Apply For:

Cognizant Hiring Freshers in Hyderabad – Non-Voice Role

Management Trainee at Genpact 2025

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Conclusion

Genpact Recruitment 2025 for the Process Associate – Voice role is a strong opportunity for freshers and early-career candidates to build a stable and growth-oriented career. With structured training, global exposure, and clear progression paths, this role can be an excellent starting point in the BPM and services industry. Bookmark this page and explore related job opportunities on TechyForever.

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