If you are looking for a stable job opportunity in the customer service domain with a reputed multinational company, this opening from Wipro is worth checking. Wipro is hiring Process Associates in Kolkata for its US Healthcare business. This role is suitable for graduates and candidates with service industry experience who are comfortable with voice-based processes and US shifts.
About the Company
Wipro is a leading global technology services and consulting organization with operations across multiple countries. The company provides IT services, business process services, consulting and digital transformation solutions to clients worldwide.
Wipro is known for its strong work culture, employee-friendly policies and long-term career opportunities. It offers structured training, inclusive workplace practices and continuous learning programs to help employees grow professionally.
Job Overview
The Process Associate role at Wipro is part of the US Healthcare business, supporting the Molina provider process. This is a voice-based customer service role where associates handle inbound calls and emails from clients, resolve queries and ensure high-quality service delivery.
The role is based in Kolkata and requires candidates to work in US shifts. It is suitable for entry-level candidates as well as those with prior experience in the service or call center industry.
Job Details
| Details | Information |
| Company Name | Wipro |
| Job Role | Process Associate |
| Qualification | Graduate / HSC |
| Experience | 6 months+ preferred (Freshers can apply) |
| Location | Kolkata, West Bengal |
| Domain | Customer Service (US Healthcare) |
| Category | Voice Process |
| Employment Type | Full-Time |
| Shift | US Shifts |
| Salary | Industry Standard |
Roles and Responsibilities
As a Process Associate, your key responsibilities will include:
- Handling inbound calls and emails from clients in a professional manner
- Resolving customer queries by following defined processes and SLAs
- Documenting client information, issues and resolutions accurately
- Updating availability and work status in internal systems
- Recording, tracking and closing service requests
- Using internal knowledge bases to provide effective solutions
- Escalating critical or unresolved issues to team leaders
- Ensuring compliance with service agreements and quality standards
- Providing clear product information before and after interactions
- Maintaining call logs and identifying common issue trends
This role focuses on delivering excellent customer experience and operational efficiency.
Skills Required
Candidates applying for this role should have the following skills:
- Good English communication skills with voice clarity and neutral accent
- Customer service orientation and polite professional behavior
- Basic computer knowledge and keyboard navigation skills
- Good listening and speaking ability
- Attention to detail and documentation accuracy
- Willingness to work in rotational and US shifts
- Ability to learn quickly and adapt to processes
- Sales and persuasion skills are an added advantage
Experience in a call center or service industry will be beneficial.
Eligibility Criteria
To be eligible for Wipro Process Associate recruitment, candidates must meet the following criteria:
- Graduate or HSC qualification
- Experience in the service industry is desirable
- Minimum 6 months of experience preferred (freshers may be considered)
- Willingness to work in voice-based US shift processes
- Readiness to work from the Kolkata location
Final eligibility will be verified during the interview process.
Salary and Benefits
Wipro offers salary packages as per industry standards for voice process roles. In addition to fixed pay, employees may receive benefits such as health insurance, paid leaves, learning programs and internal growth opportunities.
Exact salary details and benefits will be discussed during the interview or offer stage.
Interview Process
The selection process generally includes:
- Online application through the Wipro careers portal
- Resume screening
- Voice and communication assessment
- Interview focusing on customer service and process understanding
- Client-mandated checks such as reference and stability verification
- Final HR discussion and offer
Preparing for communication and customer-handling scenarios will be helpful.
How to Apply
Candidates must apply through the official Wipro careers website only. Follow the steps below:
- Visit the Wipro Careers portal.
- Search for “Process Associate – Kolkata”.
- Review the job description carefully.
- Click on Apply Now and submit your updated resume.
You can also apply directly using the official link below.
👉 Apply on Official Wipro Careers Website
Before You Apply
Before applying, keep these tips in mind:
- Practice English communication and voice clarity
- Prepare for basic customer service interview questions
- Be ready to work in US shifts
- Update your resume with relevant service or call center experience
- Apply only through official channels and avoid fraudulent offers
Good preparation improves your chances of selection.
Also Apply For: Capgemini Recruitment 2026: Contact Support Group (CSG)
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Conclusion
Wipro Recruitment 2026 for the Process Associate role in Kolkata is a good opportunity for candidates seeking a stable career in the customer service and BPO domain. With structured processes, training support and the brand value of Wipro, this role can be a strong starting point or career move. Bookmark this page and explore related non-IT job openings on TechyForever.Disclaimer: TechyForever only shares job information for reference. Always apply through the official company website. We do not conduct recruitment or charge any fees.