If you are a fresher or early-career graduate looking to start your professional journey with a globally recognized company, this Genpact hiring opportunity is worth checking. Genpact is hiring Process Associates for Voice roles, offering a stable career path, structured training, and exposure to global business operations. This role is ideal for candidates with strong communication skills who want to build experience in customer operations and business process management.
About the Company
Genpact is a global advanced technology services and solutions company that works with leading enterprises across industries. The company combines deep business knowledge, operational excellence, and digital innovation to help organizations transform and stay competitive in a rapidly changing world.
With a strong focus on AI, data, and digital solutions, Genpact supports global clients through scalable and intelligent operations. The organization is known for its people-centric culture, continuous learning opportunities, and clear career growth paths, especially for fresh graduates entering the BPM and services domain.
Job Overview
The Process Associate – Voice role at Genpact is part of the contact center and customer operations function. In this role, you will interact with customers through inbound and outbound calls, support payment-related queries, and help resolve disputes in a professional manner.
This is a full-time role suited for freshers and candidates with limited experience who are comfortable working in a voice-based environment. The position focuses on delivering quality customer service while meeting defined process and team goals.
Job Details
| Details | Information |
| Company Name | Genpact |
| Job Role | Process Associate – Voice |
| Job Code | BFS047548 |
| Qualification | Any Graduate |
| Experience | Freshers & Experienced |
| Location | India (as per business requirement) |
| Employment Type | Full-Time |
| Industry | BPM / Operations |
| Salary | Industry Standard |
Roles and Responsibilities
Candidates selected for the Process Associate – Voice role will be responsible for:
- Handling inbound and outbound customer calls in a blended environment
- Collecting pending or delinquent payments from customers over calls
- Explaining account details, statements, and payment options clearly
- Supporting customers with dispute resolution and payment-related queries
- Negotiating suitable payment plans based on customer requirements
- Delivering consistent and high-quality customer service
- Maintaining accurate records and updating customer information
- Working towards team goals and overall process success
- Participating in training sessions and upskilling programs
This role requires patience, professionalism, and a customer-focused mindset.
Skills Required
To succeed in this Genpact hiring role, candidates should have:
- Excellent English communication skills, both verbal and written
- Customer handling ability with a polite and professional approach
- Negotiation and persuasion skills for payment discussions
- Basic analytical and accounting understanding
- Problem-solving mindset for handling customer issues
- Teamwork and collaboration skills
- Willingness to learn new tools and processes
Prior experience in collections or contact center roles is an advantage but not mandatory.
Eligibility Criteria
Candidates must meet the following eligibility requirements:
- Graduation in any discipline from a recognized university
- Freshers are eligible to apply
- Candidates with prior experience in collections or voice processes are preferred
- Strong English communication skills are mandatory
- Willingness to work in a fast-paced contact center environment
Exact shift and location details will be shared during the interview process.
Salary and Benefits
Genpact offers competitive compensation aligned with industry standards for Process Associate roles. While the exact salary is not publicly disclosed, it typically depends on experience, communication skills, and interview performance.
Employees also benefit from structured training, learning platforms, health and wellness benefits, internal mobility opportunities, and exposure to global clients and processes.
Interview Process
The selection process for this role generally includes:
- Online application through the official Genpact careers portal
- Resume shortlisting
- HR or initial screening interview
- Communication or voice assessment
- Operations or process interview
- Final HR discussion and offer
Candidates should prepare for customer interaction scenarios and basic collections-related questions.
How to Apply
Candidates must apply through the official Genpact careers website only. Follow the steps below:
- Visit the Genpact careers portal.
- In the search bar, enter “Process Associate – Voice” or use the Job Code: BFS047548.
- Review the job description and eligibility details carefully.
- Register or log in to your Genpact account.
- Upload your updated resume and submit the application.
You can also apply directly using the official link below.
👉 Apply on Official Genpact Careers Website
Before You Apply
Before applying, keep these preparation tips in mind:
- Improve spoken English and customer communication skills
- Practice basic negotiation and problem-solving scenarios
- Update your resume with clear education and skill details
- Be honest about your experience and willingness to learn
- Apply only through official channels and avoid third-party agents
Good preparation increases your chances of selection.
Also Apply For:
Cognizant Hiring Freshers in Hyderabad – Non-Voice Role
Management Trainee at Genpact 2025
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Conclusion
Genpact Recruitment 2025 for the Process Associate – Voice role is a strong opportunity for freshers and early-career candidates to build a stable and growth-oriented career. With structured training, global exposure, and clear progression paths, this role can be an excellent starting point in the BPM and services industry. Bookmark this page and explore related job opportunities on TechyForever.
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