If you are a graduate looking to start or grow your career in operations, analytics and workforce management, this opportunity from Concentrix is worth your attention. Concentrix is hiring for the role of Associate – Planning & Scheduling in Chandigarh. This role is suitable for freshers and early-career professionals who are comfortable with data, reporting and real-time operational support in a fast-paced environment.
About the Company
Concentrix is a global, technology-enabled business services company that specializes in customer engagement and performance improvement. The company partners with leading brands worldwide to deliver solutions across customer support, analytics, digital transformation and operations.
With operations in multiple countries and a strong presence in India, Concentrix is known for its professional work culture, learning opportunities and focus on building long-term careers. The organization emphasizes ethical hiring practices, transparency and continuous skill development for its employees.
Job Overview
The Associate – Planning & Scheduling role is part of Concentrix’s Workforce Management (WFM) function. In this role, you will support centralized and site-level WFM teams by monitoring real-time operations, managing schedules, analyzing performance metrics and ensuring service-level efficiency.
This is a full-time, office-based role in Chandigarh and requires candidates to be comfortable working in a 24×7 environment. The position offers hands-on exposure to workforce analytics, reporting and operational planning.
Job Details
| Details | Information |
| Company Name | Concentrix |
| Job Role | Associate – Planning & Scheduling |
| Qualification | Graduate (Any Stream) |
| Experience | Freshers / Entry-level |
| Location | Chandigarh (DLF IT Park, Tower C, Site 2) |
| Employment Type | Full-Time |
| Work Mode | Work from Office |
| Shift | Rotational (24×7) |
| Salary | Industry Standard |
Roles and Responsibilities
As an Associate – Planning & Scheduling, your responsibilities may include:
- Coordinating between centralized and site Workforce Management teams
- Monitoring real-time queues, schedule adherence and attendance
- Handling escalated requests and operational issues from site teams
- Performing root cause analysis for SLA deviations and creating action plans
- Optimizing breaks on the same day or before scheduled operations
- Managing ad-hoc intraday training schedules and updating rosters
- Preparing and analyzing daily efficiency and availability reports
- Updating schedules for exceptions and special requests
- Supporting cross-training activities with scheduling analysts
- Attending management meetings when required
- Preparing daily, weekly and monthly MIS reports and presentations
This role builds strong exposure to operations management and analytics.
Skills Required
To perform well in this role, candidates should have the following skills:
- Good verbal and written communication skills
- Strong knowledge of MS Excel and PowerPoint
- Basic understanding of WFM metrics such as service level, AHT, shrinkage and attrition
- Comfort with computers and data handling
- Ability to work under pressure and manage time-sensitive tasks
- Willingness to work in a 24×7 environment
- Interest in scheduling and forecasting concepts
- Self-motivation for continuous learning and improvement
Candidates with prior exposure to scheduling or forecasting have an added advantage.
Eligibility Criteria
To be eligible for Concentrix Recruitment 2026, candidates should meet the following criteria:
- Graduation in any discipline
- Basic understanding of operations or analytics concepts
- Willingness to work from the Chandigarh office
- Flexibility to work in rotational shifts
- Strong interest in workforce planning and reporting roles
Both freshers and early-career candidates can apply.
Salary and Benefits
The salary for the Associate – Planning & Scheduling role is offered as per Concentrix company standards and industry benchmarks. Exact compensation details are usually discussed during the interview or offer stage.
In addition to salary, employees may receive benefits such as shift allowances, performance-based incentives, health insurance and access to learning and career development programs.
Interview Process
The selection process generally includes:
- Online application through the official Concentrix careers portal
- Resume shortlisting
- Interview rounds focusing on communication skills, Excel knowledge and basic analytics
- Final HR discussion and offer
Preparing basic WFM concepts and Excel skills will be helpful.
How to Apply
Candidates must apply through the official Concentrix careers website only. Follow the steps below:
- Visit the Concentrix careers portal.
- Search for “Associate – Planning & Scheduling”.
- You can also search using Job Requisition ID: R1609613.
- Select the location as Chandigarh, if required.
- Review the job details carefully.
- Click on Apply and submit your updated resume.
You can also apply directly using the official link below.
👉 Apply on Official Concentrix Careers Website
Before You Apply
Before applying, keep these tips in mind:
- Brush up on basic Excel formulas and reporting concepts
- Learn common workforce management terms and metrics
- Prepare examples that show attention to detail and problem-solving
- Be ready to work in rotational shifts
- Apply early, as roles may close before the deadline
Good preparation can improve your chances of selection.
Also Apply For: Genpact Hiring 2026: Business Analyst
Stay Updated
To get regular updates on fresher jobs, non-IT roles and private job openings, join our Telegram or WhatsApp job update channels. Staying connected helps you discover similar opportunities on TechyForever and apply early.
Telegram Group : Click here
Join our WhatsApp Group: Click here
Conclusion
Concentrix Recruitment 2026 for the Associate – Planning & Scheduling role in Chandigarh is a solid opportunity for graduates who want to build a career in workforce management and operations. With strong learning exposure, global processes and growth potential, this role can be an excellent starting point. Bookmark this page and explore related non-IT and operations jobs on TechyForever.Disclaimer: TechyForever only shares job information for reference. Always apply through the official Concentrix website. We do not conduct recruitment or charge any fees.