If you are a 2025 graduate looking to start your career with a global IT services company, this opportunity from Capgemini is worth exploring. Capgemini is hiring fresh graduates for its Contact Support Group (CSG) under the Cloud and Infrastructure Services division in Noida. This role is ideal for candidates who have strong communication skills, customer-handling ability and an interest in IT support and operations.
About the Company
Capgemini is a global leader in consulting, technology services and digital transformation. With a presence in multiple countries and a diverse client base, Capgemini supports organizations across industries such as banking, healthcare, telecom and technology.
The company is known for its strong focus on learning, inclusion and early-career talent development. Capgemini regularly conducts fresher hiring programs to train graduates and prepare them for long-term careers in IT and digital services.
Job Overview
Capgemini is hiring for the Contact Support Group (CSG) – IT Enablers role for 2025 graduates. CSG acts as the first line of defense for managing IT infrastructure incidents and service requests for Capgemini’s global clients.
In this role, you will provide first-level technical and customer support using multiple channels such as voice, email, chat and AI-based tools. The position requires flexibility to work in a 24/7 rotational shift environment and openness to relocation based on project needs.
Job Details
| Details | Information |
| Company Name | Capgemini |
| Job Role | Contact Support Group (CSG) – IT Enablers |
| Qualification | Any 3-year Diploma / Graduation |
| Eligible Batch | 2025 |
| Experience | Freshers |
| Location | Noida |
| Employment Type | Full-Time |
| Salary | ₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive) |
| Shift | 24/7 Rotational |
| Application Deadline | 10 January 2026 |
Roles and Responsibilities
As part of the Contact Support Group, your responsibilities may include:
- Providing customer support and technical troubleshooting through voice, email, chat and digital channels
- Managing IT service tickets including logging, categorization, prioritization and status tracking
- Resolving customer issues through first-contact resolution wherever possible
- Using ticket data and basic analytics to improve service quality
- Handling customer interactions professionally from greeting to call closure
- Supporting customers across industries such as telecom, finance, healthcare and technology
- Troubleshooting issues like internet connectivity, password resets and profile-related problems
- Maintaining and using knowledge base articles for faster resolution
- Working with AI tools and bots to enhance customer experience
This role focuses on service quality, empathy and structured problem resolution.
Skills Required
Candidates applying for this role should have the following skills:
- Excellent communication skills in English (verbal and written)
- Strong interpersonal and customer-handling skills
- Basic computing and IT knowledge
- Ability to multitask across support channels
- Problem-solving and listening skills
- Willingness to work under pressure
- Flexibility to work in rotational shifts and night shifts
A positive attitude and customer-first mindset are essential.
Eligibility Criteria
To be eligible for Capgemini Recruitment 2026, candidates must meet the following criteria:
- Completed any 3-year diploma or graduation in 2025
- Must have an active DigiLocker account
- Mobile number should be linked with Aadhaar
- Willing to work in a 24/7 shift environment
- Open to PAN India relocation based on business needs
- Indian citizens only
As part of diversity and inclusion initiatives, female candidates are strongly encouraged to apply.
Salary and Benefits
Capgemini offers a competitive entry-level compensation package for this role:
- CTC: ₹3.25 LPA
- ₹3,00,000 fixed salary
- ₹25,000 one-time incentive
Employees also gain access to structured training, global exposure, internal mobility opportunities and a supportive work culture focused on learning and growth.
Interview Process
The selection process is conducted in virtual mode and generally includes:
- Registration and application through the Superset platform
- Online assessment
- Interview rounds focusing on communication and customer-handling skills
- Final selection and onboarding
Only shortlisted candidates will be contacted for the assessment and interview process.
How to Apply
This hiring drive is managed through the Superset platform. Follow the steps below to apply:
- Visit the Superset registration page.
- Sign up using your personal email ID.
- Complete your profile with accurate academic and personal details.
- Search for “Capgemini Contact Support Group (CSG)”.
- Apply for the job profile and submit your application.
You can also apply directly using the official link below.
👉 Apply on Official Capgemini Hiring Platform (Superset)
Before You Apply
Before applying, keep these points in mind:
- Ensure your DigiLocker and Aadhaar-linked mobile number are active
- Prepare for communication-based assessments and interviews
- Arrange a stable internet connection and device for online selection rounds
- Use only official platforms and never pay for job offers
- Apply early to avoid missing the deadline
Being prepared improves your chances of selection.
Also Apply For: Amazon Recruitment 2026: Transportation Representative (Virtual)
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Conclusion
Capgemini Recruitment 2026 for the Contact Support Group (CSG) role is a solid opportunity for 2025 graduates to start their careers with a global IT services company. With structured training, stable compensation and exposure to international clients, this role can be a strong foundation for long-term growth in IT and operations. Bookmark this page and explore more fresher job opportunities on TechyForever.
Disclaimer: TechyForever only shares job information for reference. Always apply through official platforms such as Superset or the Capgemini careers portal. We do not conduct recruitment or charge any fees.