If you are looking to start or grow your career in customer support and service operations with a globally reputed company, this opportunity from Wipro is worth checking. Wipro is hiring Associates for its Kolkata location, offering a stable full-time role with structured processes, strong training support and long-term career growth. This role is well suited for candidates who enjoy client interaction, problem-solving and working in a process-driven environment.
About the Company
Wipro Limited is a leading global technology services and consulting organization. With operations across more than 65 countries and a workforce of over 230,000 professionals, Wipro helps clients achieve digital transformation through consulting, engineering and operational excellence.
Wipro is known for its inclusive work culture, strong ethical values and focus on continuous learning. The company invests heavily in employee development, making it a preferred employer for both freshers and experienced professionals.
Job Overview
The Associate role at Wipro focuses on providing effective technical and customer support to clients. In this position, you will handle client queries, troubleshoot issues and ensure resolutions are delivered within defined service-level agreements.
This is a full-time, office-based role in Kolkata. The job requires strong communication skills, attention to detail and the ability to follow defined support processes while delivering a positive customer experience.
Job Details
| Details | Information |
| Company Name | Wipro Limited |
| Job Role | Associate |
| Qualification | Any Graduate |
| Experience | Entry Level / Relevant Experience |
| Location | Kolkata, West Bengal |
| Employment Type | Full-Time |
| Salary | Industry Standard |
| Work Mode | Office-Based |
| Mandatory Skill | Customer Service |
Roles and Responsibilities
As an Associate at Wipro, your key responsibilities may include:
- Managing client transactions while meeting quality and process standards
- Handling incoming client requests through calls and emails professionally
- Recording and documenting client issues, actions taken and resolutions
- Updating availability and productivity status in internal systems
- Resolving client queries within defined SLAs and escalation guidelines
- Using internal knowledge bases and FAQs for effective issue resolution
- Identifying recurring issues and analyzing trends to prevent future problems
- Escalating critical or unresolved issues to team leaders when required
- Maintaining accurate logs and records of all client interactions
- Providing step-by-step guidance to clients for product or service-related queries
This role emphasizes customer satisfaction, accuracy and compliance.
Skills Required
Candidates applying for this role should have the following skills:
- Customer service skills to handle client interactions professionally
- Good communication skills for clear and polite conversations
- Problem-solving ability to diagnose and resolve issues effectively
- Basic technical understanding to support product-related queries
- Documentation skills for maintaining accurate records
- Time management skills to meet SLAs and productivity targets
- Willingness to learn new products, tools and processes
- Team collaboration skills in a process-driven environment
Eligibility Criteria
To be eligible for Wipro Recruitment 2026, candidates should meet the following criteria:
- Graduation from a recognized institution
- Strong interest in customer support or service operations
- Basic computer knowledge and communication skills
- Willingness to work from the Kolkata office
- Readiness to work in shifts as per process requirements
Freshers with good communication skills are encouraged to apply.
Salary and Benefits
Wipro offers compensation aligned with industry standards for associate-level roles. Final salary details are discussed during the interview or offer stage.
Employees also receive benefits such as health insurance, paid leaves, learning and certification programs and access to Wipro’s internal training platforms. The company focuses on employee well-being, skill development and long-term career stability.
Interview Process
The selection process for this role generally includes:
- Online application through the official Wipro careers portal
- Resume shortlisting
- Interview focusing on communication, customer service and problem-solving
- HR discussion on role expectations and company policies
- Final selection and onboarding
Candidates should prepare for basic customer-handling scenarios and communication questions.
How to Apply
Candidates must apply through the official Wipro careers website only. Follow the steps below:
- Visit the Wipro careers portal.
- In the search bar, enter the role name “Associate”.
- Select the location as Kolkata, West Bengal, if required.
- Carefully review the job description and requirements.
- Click on Apply Now, log in or register and submit your application.
You can also apply directly using the official link below.
👉 Apply on Official Wipro Careers Website
Before You Apply
Before submitting your application, keep these tips in mind:
- Prepare for customer service and communication-based interview questions
- Practice explaining how you would handle client issues calmly
- Keep your resume simple and highlight communication or support experience
- Be ready to learn new tools and follow structured processes
- Apply early to avoid last-minute technical issues
Good preparation can improve your chances of selection.
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Conclusion
Wipro Recruitment 2026 for the Associate role in Kolkata is a good opportunity for candidates looking to build a stable career in customer support and service operations. With structured training, a supportive work culture and long-term growth prospects, this role can be a strong starting point or career transition option. Bookmark this page and explore related job openings on TechyForever.
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